Privacy policy
Last Updated: November 23, 2024
This Privacy Policy explains how CASA TOMOKO ("we," "our," "us," or "the Site") collects, uses, and discloses your personal information when you access casatomoko.com (the "Site"), use our services, make purchases through the Site, or communicate with us about the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, regardless of whether you are a customer, website visitor, or any individual whose information we process under this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for operational, legal, or regulatory reasons. When we update this policy, we will post the revised version on the Site and update the "Last Updated" date. Where required by applicable law, we will take additional measures to notify you.
Collection and Use of Personal Information
We collect personal information from various sources to provide our Services. The type of information we collect and how we use it depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, improve or provide our Services, comply with applicable legal obligations, enforce applicable terms, and protect or defend our Services, our rights, and the rights of others.
Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. Below, we describe the categories and specific types of personal information we collect.
Information You Provide Directly
The information you directly submit to us through our Services may include:
- Contact Information: Such as your name, address, phone number, and email address.
- Order Information: Such as your name, billing address, shipping address, payment details, email address, and phone number.
- Account Information: Such as usernames, passwords, security questions, and other details used for account security.
- Customer Support Information: Including the content of messages you send to us through the Services.
Certain features of the Services may require you to provide specific information directly to us. While you may choose not to provide this information, doing so may limit your ability to use these features.
Information We Collect About Your Usage
We may automatically collect certain information about your interactions with the Services (referred to as "Usage Data"). This includes information about your device, browser, network connection, IP address, and interactions with the Site and your account. We may collect this data through cookies, pixels, and similar technologies.
Information We Obtain from Third Parties
We may also collect information about you from external sources, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors that collect payment information (e.g., bank account, credit or debit card details, billing address) to fulfill your orders.
- Online tracking technologies like cookies, pixels, and software development kits used by us or our third-party partners to enhance the Services.
All information obtained from third parties is handled in accordance with this Privacy Policy. Please also review the section titled Links to Third-Party Websites.
Links to External Services and Websites
The Site may provide links to websites or other online platforms operated by external services. When you follow a link to a site not affiliated with or controlled by us, please review the privacy and security policies and other terms of use of that site. We do not guarantee, and are not responsible for, the privacy, security, or the accuracy, completeness, or reliability of any information displayed on such sites. Information you share in public or semi-public spaces (including information shared on external service social networking platforms) may be visible to other users of the Services and/or users of the external service platforms, without limitation by us or the external services. Unless otherwise disclosed on the Services, our inclusion of such links does not constitute an endorsement of the content, owner, or operator of these platforms.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address provided below to request its deletion.
As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as these terms are defined by applicable law) the personal information of individuals under the age of 16.
Information Security and Retention
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you transmit to us may not be secure during transmission. We recommend that you avoid using insecure channels to send sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable agreements or policies.
Your Rights
Depending on your location, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request to the extent permitted by law.
- Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share it.
- Right to Deletion: You may have the right to request the deletion of personal information we hold about you.
- Right to Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
- Right to Portability: Under certain conditions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to an external service.
- Right to Restrict Processing: You may have the right to request that we stop or limit the processing of your personal information.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Right to Appeal: If we deny your request, you may have the right to challenge our decision by replying directly to our refusal.
- Managing Communication Preferences: We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option in our emails. However, non-promotional emails related to your account or orders may still be sent.
You may exercise these rights as described on the Site or by contacting us using the information provided below.
We will not discriminate against you for exercising your rights. To respond to your request, we may need to verify your identity by collecting information, such as your email address or account details. Where permitted by applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we may require proof that you authorized them to act on your behalf and, where necessary, require you to verify your identity directly with us. We will respond to your requests in accordance with applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal our decision by contacting the data protection authority in your region.
International Users
Please note that we may transfer, store, or process your personal information outside of your country of residence. Your information may also be processed by staff, external service providers, or partners in these countries.
When transferring your personal information outside of Europe, we will rely on authorized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or their equivalents under UK law unless the country to which the data is transferred has been deemed to provide an adequate level of protection.
Contact Us
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at info@casatomoko.com.
